• Do you offer Live Chat support?

Yes we do! To get in contact with one of our live chat specialists, look for the Live Help button located on the bottom right hand of the page. If you are unable to see this button, it saddens us to say that we do not have a specialist available to assist via chat.

  • Do you ship to Brazil? ?Vocês enviam para o Brasil??

Yes. We have many Brazilian customers. Both of them do not need custom tax at all.
?Sim. Temos muitos clientes brasileiros. Ambos não precisa de imposto de costume em tudo.?

    Do you have a catalog?

No. Currently, we have a ‘virtual’ catalog. In order to ensure that our customers have access to the most current model, prices, sizes, and overall a detailed specification of the item, we do not publish a catalog that you may purchase directly from us. Plus, with all the top selling brands that we carry, a catalog would be as big as a phone book! If there is a particular parts that you are interested in, please feel free to contact us and we will be happy to help you locate it.

  • The item I want is out of stock. What do I do now?

B2BSpecial is very sorry that the item that you need is out of stock. Simply click on the “SPECIAL ITEM REQUEST” button located at the menu bar and fill the form and click “Submit”, you will receive an email sent by our sales specialist letting you know how and when the item will be available for purchase. The submitted part request list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available and shipped on a ‘first come, first served’ basis, so please make sure that you place your order quickly.

  • How do I identify whether an Email is or is not from B2B Special

Suspicious or fraudulent emails not from B2BSpecial.com may contain:

A reference to a payment source that b2bspecial.com does not accept, such as PayPal.
B2B Special currently only accepts Payment on Pick Up, Telegraphic/Wire Transfer, Crypto Currencies, Western Union and Moneygram for payment.

A request to update payment information that is not linked to an order you placed on B2BSpecial.com.

Links, including “Here” links, to websites not affiliated with B2BSpecial.com. You should be able to hover over a link without clicking it to show the website address associated with the link. If the link shows a site other than B2BSpecial.com or a site that is not a legitimate b2bspecial.com domain, then it is likely phishing.

An order confirmation for an item you didn’t purchase or an attachment to an order confirmation. If you are an existing customer, go to your email Account and view Your Order History and invoice number to see if there is an order that matches the details in the correspondence. If you are not a B2BSpecial.com customer, feel free to contact us to verify whether the email is associated with an actual order.

Typos, grammatical errors, or unconventional formatting.

A generic email address with B2B Special in the email, for example advert@gmail.com or a “noreply” email address from a site not associated with B2B Special. B2B Special will never send communications from personal or generic email accounts. Order-related emails typically come from sales@b2bSpecial.com or another B2BSpecial.com email address.

Forged email addresses to make it look like the email is coming from b2bspecial.com. Your email program may allow you to hover over or click on an email address to view its original source.

Paypal

  • Why can’t I use PayPal or Bill Me Later anymore?

We apologize for any inconvenience, but as of 01/04/22, we are no longer accepting PayPal or Bill Me Later as payment options.

  • I paid for my order with PayPal or Bill Me Later and now I want to return it. How can I do that if you don’t accept PayPal or Bill Me Later any longer?

We will still accept returns and process refunds in accordance to our standard policies. For details on our return policy, please visit the returns page.

Bill me Later®

  • What kind of selection do you have?

With over 4 thousand items available, B2BSpecial.com offers one of the best products anywhere — online or offline. We add new models to our site on a daily basis so that our selection is always fresh and up to date. Everything In-Stock: If you are able to place an item in your shopping cart, which means that the item is available for immediate shipment. The fulfillment rate is over 99.9% – you can feel confident that if you ordered it, you will receive it.

  • How can I get assistance if I need it?

Three Quick and Easy Solutions – We’re Here to Help You!

Call the B2BSpecial Customer Loyalty Team (B2BCLT): HCLT is here for you 24 hours a day – 365 days a year. 60-113-0115646

Email the B2BCLT: B2BCLT looks forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible. Email b2bspecial@specaway.com to send our Customer Loyalty Team an email.

Connect With Live Help: Ask your question right now with a member of the B2B Special Customer Loyalty Team. Go Ahead – Start a Conversation with us now by visiting our Contact Page

  • What can cause my order to be delayed?

If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.

We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.

  • Why are your prices so cheap?

Please be informed that most prices offered on our website are wholesale and for a minimum order of 12 units.

  • Can an individual buy one item for personal use?

Yes we sell one item to individual/personal use too. Buying single or fewer units attracts additional 50% value of the base price offered on wholesale.

  • What is your MOQ?

Our minimum order is 100 units but we still want all of our customers to check our quality, so we offer paid samples between 12 – 50 units as well.

  • Due to your MOQ, Can I mix my order?

Yes, we do allow our customers to make selection of different items in order to sum-up with our required minimum order. Should you have any further inquiry on some lower units purchase, kindly send us an inquiry on the interested items and we will provide you with information and quotation.

  • Do you offer free shipping?

Sorry, all of the prices on our website are factory wholesale prices, which are the bottom prices. We do not put the shipping fee into the cost of goods, so it is impossible for us to do free shipping.

  • How to check the shipping fee?

The shipping fee depends on the weight of the goods, the shipping way, and the country. Please put all of the items into the shopping cart and then click the Send inquiry after updating the shopping cart. We will give you quote on the shipping charge based on the value of your order.

And of course, the more you order the cheaper the shipping fee will comparably be.

  • Do you offer drop shipping?

Yes, we can do drop shipping for you directly.
You can ask your customers to choose products here, and quote to them according to the reference on our website by yourself. You can re-sell all of my products in your country, and we can do drop shipping for you. We promise we won’t leave any information of us on the parcel.

  • What is your delivery time?

After your payment, we usually need 1-2 days to prepare the items. After we ship out the items, the time depends on the transportation and your custom checking.

       EMS       DHL    FeDEx/KBN       Hong Kong Post            China Post
    7-9 days     3-5 days        4-6 days           15 – 20 days            30 – 45 days
  • Why do you charge insurance?

We charge it from all of our customers, because no one can offer 100% guarantee of shipping and custom checking. We can only try our best to avoid custom issues such as, packing skills, dividing the shipment into small packages, writing “GIFT” or declare “35USD” on the air way bill, etc.
If you pay the insurance, when the goods are hold by custom or they are missing because of forwarder, we will resend all goods to you for free without any hesitation.

  • Do we need to pay the Custom fee?

To be honest, it is a thing of luck. First, we always try our best to help customers to avoid the custom problem, while it varies among countries. In case your local customs charge tax from you, please contact with us at the first time. We’ll give you some effective suggestion to help you avoid the tax or pay less tax according to our rich experience.
However, we would not pay the tax for you. Generally speaking, the chance of being taxed is 0.1%.

  • Are your offered items original?

Honestly speaking, all of our products are 100% original. We offer different brands with different model and we ensure we provide you with the best quality products.

  • About the payment method?

We accept payment via Western Union / Money Gram / Bank Transfer / Bitcoin and Ethereum only and we have special discount for payment made via Bitcoin/Ethereum as well.

  • How long will the tracking information be online?

After the parcel is shipped out, for EMS it usually takes 2-3 days to upload the information online
For DHL, we’ll send you the exchange tracking NO. When package arrive Hong-Kong. Then you can track it online.

  • What will you do if the parcel returns back because of the failed delivery?

We will track your parcel and inform you if the parcel is under attempted delivery.
If you cannot get the goods in time and they have been shipped back to us, please pay the re-shipping fee & insurance. We’ll resend the package to you
If you do not accept the package for some personal reason and the package is returned to us by DHL, it will bring to 3 times more shipping as you paid. So DHL is not available for this resend service.

  • How will you deal with the defective items?

If you receive the defective items, please take photos within 3 days after you receiving the parcel. We will offer you the best solution according to the photos.

  • What will you do if my package be hold by customs?

Please pay the shipping cost and insurance once again, we’ll resend you the goods without any delay.

  •  How can I contact with you if the online service is unavailable?

Please send email to us OR leave us a message on Skype.
“Skype ID: hitechsupplier”.

  • How do you handle Warranty?

We also accept warranty claims of products purchased from us and we pay for the pick-up charges only but the return shipment charge will be paid by the buyer and this process are usually cleared within 10-14 days of notification.?

TERMS & CONDITIONS

Auction Sales Policy:
We pride ourselves on our service and excellent customer satisfaction. We strive to make all our customers happy with our online listings on the products.
Please refer below to our ‘POLICIES’ for products purchased through our store or from our auctions. 

Warranty:
All our products are warranted to arrive in full working order and come backed with a 14 day 100% Money Back Guarantee. 

The warranty is voided where damage to the product is caused by reason other than manufacturer’s defects such as accident, misuse, improper use, abuse, faulty operation contrary to recommended usage, transportation damage or when product has been tampered, altered, modified, converted, repaired or serviced other than by us or when this warranty has been tampered, amended and also on cosmetic damages, wear n’ tear, damage to accessories We will replace your item if it is found to be Dead on Arrival (DOA) within 7 days from the date of dispatch. Any DOA’s must be advised and returned to us within 7 days. 

Should an item be required to be returned for warranty, please ensure that the product is returned in the original manufacturers packaging and original condition. 
Pick-up postage fees will paid by us and its buyer’s responsibility to pay for delivery and COD returns will not be accepted. Please refer below to our ‘POLICIES’ for products purchased through our store or from our auctions on other websites. 

Returns:
If you purchase an item that is deemed “DOA” upon arrival at your location, you may return the product to us in exchange for a replacement product or a refund.
Once we have received the item, we will diagnose and assess if the product is defective. If it is confirmed as defective, either an exact replacement product will be shipped to you or you will be granted a full refund. All refunds will be a refund of the sale price less shipping and handling expenses. If the product is proven to not be defective, at our sole discretion we may provide the buyer with a refund of the sales price less a 10% restocking fee. 

Suspicious Activity

  • I received an email from B2BSpecial.com regarding an order I didn’t place. What should I do?

If you received correspondence regarding an order you didn’t place, it likely wasn’t from B2BSpecial.com. Don’t share any personal information, click any links in the email, or respond to the email, and delete it immediately.

This type of email is known as a phishing campaign. A phishing campaign is an email scam designed to steal personal information from victims. Cybercriminals use phishing, the fraudulent attempt to obtain sensitive information such as credit card details and login credentials, by disguising themselves as a trustworthy organization or reputable person in an email communication.

  • I only see the option to return my order through FedEx on the website. Am I able to return through other service providers instead?

If you process the return by yourself through another provider, we cannot guarantee the handling process and delivery to our warehouse. Unfortunately, FedEx is the only option for most customers. We provide shipping labels using FedEx for easy, fast and secure shipping and package tracking. However, we understand that FedEx is always convenient for everyone and we want to make returning to Hitech Seller-Portal as easy as possible. If you would rather receive another provider’s return label instead of a FedEx return label, simply contact us and we’ll be happy to send you one!

  • How long does it take for me to get a refund?

For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund.

If the refund is being issued to a Crypto Wallet, depending on your wallet type, it may take an additional 30-45 minutes for your funds to post to your wallet.

If the refund is being issued to a Bank Account, depending on the receiving Bank, it may take an additional 5-14 Business Days after your credit is applied for it to post to your account.

  • My Question is still not answered!

Kindly go to our contact us page and send us an inquiry and one of our customer care representatives will be replying you as soon as possible. 

Copyright Disclaimer:
We do not allow the reproduction of any images, descriptions, specifications, formats or other materials used for the selling of our products. Unauthorised use of these items will be reported to every relevant authorities.

Thanks for your patronage….